Frequently Asked Questions

 How do I provide artwork for my own design?

Email info@racquetsack.com and include your contact information. You can also include the artwork in digital format in the expected size. Art must be smaller than 13 inches by 13 inches to fit on the racquet sack.

 

 

What is the minimum purchase quantity to get a specific color?

To get a color that is currently not offered, it requires a purchase of at least 100 bags. (quantity discounts are available)

 

 

What is the wait time for custom bags in a color not in stock?

The lead time necessary to screen, produce and deliver the custom color order is 30-45 days from approval signature.

 

 

How do I adjust the ride height length of the bag?

The easiest way to adjust the ride height length of the bag is to shorten the string along the sides of the bag. Ride height refers to the position of the bag on the owners back. By shortening the strings along the side of the bag the ride height rises on the owners back.

 

Does Racquet SackTM have a return policy or exchange policy?

Racquet SackTM does have a return or exchange policy and it is listed in our Return and Policy section of this website.

 

How do I make an Exchange/Return?

Send an email to info@racquetsack.com and let us know that you would like to return the product. You will be given a return authorization and an address to send it to.

 

 

How long does shipping usually take?

Shipping standard United States Postal system takes between 1-3 days from the time the order is processed and depends on the location to be shipped to within the contential United States.

 

 

How may I contact you?

I can be reached at the info@racquetsack.com web site. Feel free to send a note or question.

 

 

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